Public Media Films, Inc., 1992.
2 videocassettes (30 min. each): color with b&w sequences.
Available locally for viewing from the
Learning Resources Center Collection of Management Films at the
Sterling C. Evans Library.
The film consists of considerable coverage of Dr. Deming himself as well as comments from business leaders with additional commentary. Some interesting quotes from the film are as follows. Items not in quotes are restatements rather than direct quotes.
There must be policy for quality.
"Without theory there are no questions; without questions, no learning. Hence, without theory there's no learning."
"You have to see things as a system."
"The fourteen points all have one aim - make it possible for people to work - with joy. How can they work with joy if the company has no constancy of purpose, no purpose in life?"
Training must take into account the different ways that people learn.
Abolish merit rating and annual evaluations.
"I do not grade my students."
Training and education are both important within the scope of work; training is about your job, and education is about something else - other than directly being about your job.
Dr. Deming's secretary of almost 40 years said, "he wants to help the world."
One difference between introducing Total Quality Management to the United States and to Japan was that there was a willingness to change among the Japanese.
One Japanese businessman, apparently filmed after seeing Deming, said that there were tears in his eyes as he thanked Dr. Deming because of what he had done for Japan's economy.
There were several comments that the work of Total Quality Management is difficult and takes time to reach results - perhaps years to see a result and many years to reach a system that works as designed and planned.
Some commentary of each of the 14 points is provided with mention that all of the points have to be used together as part of the business improvement effort.