Book and Video Reviews and Subject Reports

The Essential Deming videorecording

The Essential Deming is a concise and accessible review of W. Edward Deming's theory for management and workers in manufacturing and service organizations.

The Fifth Discipline: The Art and Practice of the Learning Organization

Peter M. Senge's book about learning organizations and the disciplines that lead to them - personal mastery, mental models, system thinking, shared vision, and team learning.

The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization

Here is some additional practical information about building the learning organization.

The Prophet of Quality videorecording

The video presents an overview of Dr. W. Edwards Deming's business and management philosophy commonly called Total Quality Management.

Report - Using Wireless Communications in Libraries

Some information about using wireless communications in library applications.

Report - Online information about the Avian Flu

The Six Values of a Quality Culture

John Woods writes about cultural values that support quality in the workplace.

Total Quality Management in Libraries with Connie Merritt

This ALA-produced video provides some useful recommendations for doing Total Quality Management work in the library.

Attracting Knowledge Through Reference Profiles

These notes describe having research profiles (voluntarily received description of patron's research) available for library staff to use in responding to patron requests.

Books about Flash